dk Terms and Conditions

Definitions and Interpretation

This Terms and Conditions document uses certain specific terms that carry the same meaning throughout. Please read the definitions below carefully to understand this document correctly.

• "Platform" refers to dk's website, mobile application, and all related digital services.
• "User" refers to any person who has registered for or is using the dk platform.
• "Account" refers to a user's personal profile and the financial information linked to it.
• "Bonus" refers to a promotional reward or additional credited amount provided by dk, usable under specific conditions.
• "Wagering Requirement" refers to the condition specifying the total amount that must be wagered before bonus funds can be withdrawn.
• "Net Loss" refers to the difference between total losses and total winnings over a given period, used in calculating VIP cashback.

Besides the terms defined above, any other words or phrases used elsewhere in this document will be interpreted according to standard legal usage.

Acceptance and Eligibility

To use the dk platform, each user must meet the following conditions. If these conditions are not met, permission to create an account or use the platform will not be granted.

2.1 Age Requirement

Users must be at least 21 years old to participate in any casino or betting activity on dk. Providing a false date of birth during account registration is considered a serious violation and may result in immediate account closure.

2.2 Geographic Restrictions

dk primarily provides services to users in Bangladesh. It is entirely the user's responsibility to be aware of the applicable laws in their own country or region before using the platform.

2.3 One Account Policy

Each individual may only create one account. If a single person is found to have multiple accounts, all of them will be closed and the associated balances may be forfeited.

Account Registration and Security

To complete the account creation process on the dk platform, users must provide accurate and truthful information. dk reserves the right to verify the information submitted in the registration form.

3.1 Registration Information

During registration, users must provide their correct name, date of birth, mobile number, and any other required details. Providing incorrect information may cause issues during the verification process and may delay withdrawals.

3.2 Password Security

It is the user's sole responsibility to keep their account password and login details completely confidential. Account details must not be shared with any third party. Any unauthorised access must be reported to the dk support team immediately.

3.3 Identity Verification (KYC)

As part of its security policy, dk may at any time request a national identity card or other documents from a user for identity verification. Failure to provide the required documents may result in the temporary suspension of account activity.

Deposits and Withdrawals

Specific rules apply to depositing and withdrawing funds on the dk platform, and all users must comply with them.

4.1 Deposit Terms

The minimum deposit amount on the dk platform is ৳100, applicable to all payment methods. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer (Sonali Bank, Dutch-Bangla Bank, and other major banks). Funds deposited into an account must come only from that user's own account.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals can only be made to the same payment method used for the deposit, and must be to an account registered in the same person's name.

4.3 Withdrawal Delays

If identity verification has not been completed, or if the wagering requirement for a bonus has not been met, a withdrawal request may be temporarily placed on hold. dk will inform the user with an explanation.

Bonuses and Promotional Offers

dk runs various types of bonuses and promotional offers. The following rules apply to all such offers.

5.1 Welcome Bonus

New members at dk will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,200 bonus, making the balance ৳2,200; to withdraw, a total of ৳1,200 × 20 = ৳24,000 must be wagered.

5.2 Other Bonus Terms

dk runs various promotional offers including weekly deposit rewards, slots festival bonuses, and cricket season bonuses. Each bonus has its own wagering requirement, validity period, and eligibility conditions. Using multiple bonuses at the same time is generally not permitted unless specifically stated.

5.3 Bonus Cancellation

If a user abuses the bonus system, claims bonuses through multiple accounts, or attempts to gain an advantage by any other dishonest means, dk reserves the right to cancel that bonus and all winnings earned from it.

Betting and Gaming Rules

The following policies must be followed when placing bets and playing games on the dk platform.

6.1 Game Results

The outcome of all games on the dk platform is determined by Random Number Generator (RNG) technology. These results are completely impartial and not predetermined. dk never alters results in favour of or against any user.

6.2 Minimum and Maximum Bet Limits

Each game and betting market has its own minimum and maximum bet limits, which are clearly displayed in the game interface. Bets outside these limits will not be accepted.

6.3 Technical Issues

If a game is left incomplete due to any technical fault or disconnection, dk will decide at its own discretion whether to restart the game or refund the bet amount. dk bears limited liability for losses caused by technical issues.

6.4 Live Betting

In live betting or in-play betting, odds may change at any time. A bet is only considered valid once it has been confirmed; bets placed before an odds change do not apply at the updated odds.

User Conduct and Responsibilities

dk is committed to maintaining a safe and fair environment for all users. To this end, every user must follow the code of conduct below.

7.1 Prohibited Activities

The following activities are strictly prohibited and any of them may result in account closure:

• Creating or operating an account under another person's identity.
• Attempting to hack the platform's software or gaming systems.
• Engaging in fraudulent conduct towards other users.
• Using the platform for money laundering or any illegal financial activity.
• Using bots or automated software to play games.
• Abusing bonuses through multiple accounts.

7.2 Responsible Gaming

dk advises users to play responsibly. Gaming should be an entertainment activity, not a solution to financial problems. Responsible Gaming Guidelines can help users maintain healthy gaming habits. The dk platform offers self-exclusion and spending limit features.

Intellectual Property

All content displayed on the dk platform — logos, designs, graphics, text, software code, and other materials — is protected under the intellectual property rights of dk or its licensors.

Copying, distributing, modifying, or using these materials for commercial purposes without prior written permission from dk is strictly prohibited. Using the platform for personal and non-commercial purposes is permitted.

Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) hold their own intellectual property rights, and their games and related materials are governed by their own terms and conditions.

Limitation of Liability

dk makes every effort to provide its services without interruption and without error. However, dk's liability will be limited in the following circumstances.

• Losses caused by third-party network issues or payment processor delays.
• Unexpected server downtime or technical faults.
• Account security breaches resulting from the user's own negligence.
• Gaming outcomes not meeting the user's expectations.
• Disruption to gaming or betting activity due to internet connection problems.

Any dispute or complaint can be raised through 24/7 live chat or email, and dk will endeavour to resolve it within a set timeframe.

Account Closure and Suspension

dk reserves the right to temporarily suspend or permanently close an account in the following circumstances.

10.1 Reasons for Account Closure by dk

• The user has violated any clause of these Terms and Conditions.
• False or misleading information was provided during the identity verification process.
• There is a suspicion of fraudulent or money laundering-related activity.
• The bonus system has been systematically abused.

10.2 Account Closure by User

Any user who wishes to close their account may submit a request through dk's 24/7 live chat or email. Any valid balance should be withdrawn before the account is closed.

10.3 Self-Exclusion

dk offers users a self-exclusion option, which allows them to temporarily suspend their account for a specified period. This is an important tool for responsible gaming.

Privacy & Data Protection

dk gives the highest priority to protecting users' personal information. How we collect, store, and use user data is described in detail in our Privacy Policy.

dk uses SSL encryption and other modern security technologies to keep users' financial and personal data safe. User information is never sold or rented to third parties.

For any questions related to data protection, users may contact the dk support team.

Terms Changes

dk reserves the right to change, amend, or update these terms and conditions at any time. For any significant changes, dk will notify users as early as reasonably possible.

Continued use of the platform after any changes will be considered acceptance of the new terms. It is therefore recommended to visit this page regularly to stay up to date with the latest terms.

If a user does not accept the new terms, they may contact the dk support team to close their account and withdraw any valid balance.

Contact & Support

For any questions, complaints, or suggestions regarding these terms and conditions, you may contact the dk support team through the following methods.

• 24/7 Live Chat: Live chat support is available directly on the platform in Bengali or English.
• Email: [email protected]

For general questions, visit our FAQ page, where you will find answers to many common questions about dk's services. To learn more about dk, read About Us.

dk is always committed to resolving any user issues quickly and effectively. Our support team provides service in both Bengali and English.