dk Responsible Gaming — Your protection is our priority
When entertainment starts to risk becoming a habit, making the right decision matters most. dk believes that gaming should always be for enjoyment — without pressure or harm.
Why the 21+ age limit matters
To take part in any betting or casino activity at dk, you must be at least 21 years old. This is not just a rule — it is a firm commitment to protecting minors from financial and psychological harm. Age is verified at registration, and an ID document may be requested to verify the account in any case of doubt.
To keep underage members of your household safe, always keep your account login details private. If children have access to your device, do not save your password in the browser and log out every time. Your personal information and account security are protected under dk's Privacy Policy.
Remember — playing at dk is entirely for entertainment. Never treat betting as a way to earn a living or pay off debts. Start each session with a clear head and do not go beyond your set budget.
dk's responsible gaming principles
We believe every player should have full control over their own gaming. That is why dk provides a range of practical tools and support measures to help you stay informed and safe.
Set realistic goals
Decide in advance how much time and money you will spend in each session. Chasing losses by placing more bets to recover money you have already lost is dangerous — avoid that habit.
Do not hesitate to ask for help
If you have any concerns about your gaming behaviour, speak directly with dk's 24/7 live chat. You can also seek help from family or a professional adviser.
dk's self-limit tools
dk helps you stay in control of your own gaming. Using these tools, you can keep your betting activity within safe boundaries. Read our FAQ to learn how to activate these tools.
Deposit Limit
Set a maximum deposit amount per day, week, or month in advance. Once the limit is set, it cannot be exceeded.
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, your session will end automatically and you will have a chance to take a break.
Temporary Break
If you feel you need some time away, you can temporarily deactivate your account for anywhere from 24 hours to 30 days.
Self-Exclusion
If you need a long-term break, activate self-exclusion. During this period your account is fully closed and all promotional communications are paused.
Activity Review
Review your betting history, deposits, and withdrawals regularly. This helps you understand your own spending patterns.
Talk to the Support Team
To request any limit or self-exclusion, contact dk's 24/7 live chat. Our team is always ready to assist you in Bengali.
Request a limit
Fill in the form below to choose your preferred limit type and duration. After you submit the request, dk's support team will contact you and help you complete the process.
Write as clearly as possible so your request is understood correctly.
Only dk's support team will see this information. Your privacy will be protected.
Do not ignore these signs
If any of the feelings or behaviours below appear in relation to betting or casino gaming, it is time to pay attention. It is best to act while the problem is still small.
- A tendency to keep increasing bets to try to recover money you have lost.
- Spending money on gaming in secret, hiding it from family or those close to you.
- Spending long hours absorbed in gaming at the expense of sleep, eating, or work.
- Considering taking out loans or selling assets to cover gaming expenses.
- Feeling restless, irritable, or under stress when you cannot play.
- Being unable to stop even after going over your set budget.
- Lying to family or friends about your betting activity.
Asking for help is a sign of strength
Reaching out when you recognise a problem is not weakness — it takes courage. At dk, we want you to get the right support and stay well.
dk live chat support
dk's support team is available seven days a week, 24 hours a day via live chat. Support is available in both Bengali and English. You can submit a self-exclusion request or any limit request directly through chat.
Contact by email
In addition to live chat, you can also contact dk's support team by email. Responsible gaming requests sent by email are responded to promptly.
Family and those close to you
Talk openly with a trusted family member or friend. They are your closest source of support. Sharing your experience can ease a great deal of mental pressure.
Professional advice
Seek help from a mental health specialist or professional counsellor. There are various mental health service providers in Bangladesh that can help with overcoming addiction.
Build healthy betting habits
While playing at dk, always keep in mind — winning and losing on any given bet is normal. No particular strategy or system can guarantee consistent winnings over the long term. Both casino games and sports betting depend on chance.
Set a fixed budget before each session and stick to it. Do not bet even one taka beyond that budget, even if you feel that "just this one" win will fix everything. The mindset of placing more bets to recover losses is the most dangerous one.
Avoid playing for long stretches without a break. Taking regular breaks helps maintain mental clarity. Avoid betting when you are tired or under stress — your ability to make decisions is reduced in that state.
Read your Terms and Conditions carefully — understanding bonus wagering requirements and withdrawal policies in particular will help you make informed decisions. Playing with accurate information is the first step in responsible gaming.
If you ever feel that gaming is affecting your daily life — your relationships, work, or finances — that is an important signal. Stop at that point and speak with dk's support team on live chat. You are not alone.
dk believes that building a responsible gaming culture requires more than effort from the player alone — it is a shared responsibility. That is why we keep these protective tools available for every account and respond quickly to any request. You can find out more about us and how we work to create a safe environment for players.
Questions about responsible gaming
Here are answers to the questions most often asked about responsible gaming policies and tools at dk.