dk's Privacy Policy
Your personal information matters to dk. This policy explains how we collect, use, and protect your data.
This Privacy Policy ("Policy") applies to the websites, mobile apps, and related services that form part of the dk platform. When you register on dk or use our services, the terms of this Policy automatically apply to you. Please read this Policy carefully before using any dk services.
To understand the full terms of our services, please read the Terms and Conditions page, which contains detailed information on account use, bonuses, and other matters. This Privacy Policy is an integral part of those terms.
Data Collection — What We Need to Know
To provide services on the dk platform, we collect certain types of information from users. This information comes from two main sources — information you provide directly, and information collected automatically through your use of the platform.
1.1 Information You Provide Directly
During registration and account management, we collect the following information:
- Full name and date of birth (for age verification — the minimum age for all betting and casino activities on dk is 21+).
- Mobile number and email address.
- National ID card or passport number (for identity verification).
- Payment information — bKash, Nagad, Rocket, or Upay account numbers and bank account details.
- Your support requests and communication history.
1.2 Automatically Collected Information
When you use the dk website or app, our system automatically records the following information:
- IP address and device type.
- Browser version and operating system.
- Page visit history, session duration, and click data.
- Information obtained through cookies and similar tracking technologies.
- Information on transaction time, amount, and method.
Purpose of Data Use
dk uses collected information only for specific and legitimate purposes. We do not use your information for unrelated activities.
2.1 Service Operations
Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and manage gaming activity. Payment information is essential to keep financial transactions safe and accurate through bKash, Nagad, Rocket, Upay, and bank transfers.
2.2 Identity and Age Verification
To confirm each user's identity and age (21+), we verify national ID card or equivalent document information. This is an important step in ensuring responsible gaming.
2.3 Security and Fraud Prevention
We monitor transaction patterns and device information to protect account security, prevent money laundering, and detect fraud. If any suspicious activity is identified, we may temporarily suspend the account and investigate.
2.4 Customer Support
When you contact us through dk's 24/7 live chat or email support, a record of that conversation is kept so we can provide better service in the future. Our support team provides assistance in both Bengali and English.
2.5 Legal Compliance
Information may be retained and disclosed where necessary to comply with applicable laws and regulations. This includes providing information in response to lawful requests from government authorities.
Data Protection and Security Measures
dk uses industry-standard security technology to keep your personal and financial information secure.
3.1 Encryption
All data transmissions are encrypted using SSL (Secure Socket Layer) technology. This keeps your information secure along the entire path from your browser to our servers, preventing third parties from reading or altering it.
3.2 Access Control
Your account information can only be accessed by authorized dk staff for specific purposes. Every access is logged and regularly audited. Multi-factor authentication is used to log in to our systems.
3.3 Data Storage
Your information is stored on secure servers. Even after an account is closed, certain information may be retained for a specified period as required by law. Once that period ends, the information is securely deleted.
3.4 Password Security
Your password is stored in hashed form — no dk employee can ever see your actual password. We recommend using a strong password and changing it regularly. Do not share your login credentials with anyone.
Sharing Information with Third Parties
dk does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information sharing may occur in specific circumstances:
4.1 Payment Processors
Relevant transaction information is shared with payment providers such as bKash, Nagad, Rocket, Upay, and banks to complete deposit and withdrawal processes. These organizations are governed by their own privacy policies.
4.2 Technology Partners
We use trusted technology partners to provide gaming software, security systems, and server services. Only the information strictly necessary to deliver the service is shared with these partners, and they are contractually bound to maintain data confidentiality.
4.3 Legal Authorities
Relevant information may be provided to authorities in the case of a court order, government directive, or legal obligation. Such disclosure will always be limited to what is legally required.
4.4 Business Changes
In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new operating entity. We will notify you in advance in such circumstances.
Cookies and Tracking Technology
Cookies and similar technologies are used on the dk website and app to improve your browsing experience and ensure the platform functions correctly.
5.1 Essential Cookies
These cookies are necessary to keep the platform running. They include session management, maintaining login status, and security verification. Disabling them will disrupt your use of the service.
5.2 Functional Cookies
These cookies are used to save your language preferences, interface settings, and game history so that future sessions are easier for you.
5.3 Analytics Cookies
Anonymous analytics data is collected to understand which sections of the platform are used most and where improvements are needed. This data does not identify any individual.
5.4 Cookie Controls
You can disable most cookies from your browser settings. However, disabling essential cookies may prevent some parts of the service from working properly.
Your Rights and Controls
dk believes you should have clear control over your own information. Your main rights are outlined below:
6.1 Right to Access Your Data
You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.
6.2 Right to Correct Your Data
If information in your profile is incorrect or incomplete, you may request a correction from our support team. Keeping information accurate is important for both you and us.
6.3 Account Closure Request
If you wish to stop using dk's services, you may request to close your account. However, certain information may be retained until legal obligations are met and any pending transactions are settled.
6.4 Opting Out of Marketing Communications
You can stop receiving promotional messages if you wish. To do so, contact our support team or use the unsubscribe option in any email you receive. However, important messages related to your account and transactions will still be sent.
Responsible Gaming and Data Protection
dk is mindful not only of protecting your financial information, but also of your overall wellbeing. We follow a Responsible Gaming Policy and monitor user activity to identify patterns of excessive betting or gaming.
Information from this monitoring is not used for any commercial purpose. Its sole aim is to provide assistance to users when needed and to maintain a safe gaming environment. All our services are for users aged 21+.
For more general questions about dk's services, you can visit the FAQ section, where answers to common questions are available.
Policy Changes and Updates
dk may revise this Privacy Policy from time to time. If significant changes are made, we will notify you via your registered email or through a notification within the platform.
The revised policy will take effect from the date it is published. Continuing to use the service after a change means you have accepted the updated policy. We recommend reviewing this page regularly.
Contact Us
If you have any questions, complaints, or requests to update information regarding this Privacy Policy, please contact the dk support team. Our support team is available seven days a week, twenty-four hours a day.
Contact Methods
Our support team can assist in both Bengali and English. Live chat typically gets the fastest response.